help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device Lock not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2018 06:43

‎04-24-2018 06:43

For some reason, recently, the Device Lock stopped asking me to unlock the watch. I have the Wallet set up with a credit card and everything. It doesn't ask for it if I take the watch off or once a day like it used to. I've tried everything except resetting the watch. According to the app, it is set up. I've tried switching it to using the code only for the pay function and it always comes back with a cannot connect to Fitbit Pay error. Any hints?

Best Answer
0 Votes
2 REPLIES 2

‎04-24-2018 06:45

‎04-24-2018 06:45

Hello @DaddyDiver,

 

Sorry to hear your having a problem.  I would suggest that you perform a Restart on your Ionic.  This link may  help:  https://community.fitbit.com/t5/Ionic/Resetting-Your-Ionic/m-p/2648298#M48727

 

Post back if you need further assistance.  Hope this helped and Keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

Best Answer
0 Votes

‎04-24-2018 09:59

In response to GySgt_Seidell

‎04-24-2018 09:59

Well, that seemed to work. Thanks a lot!

Best Answer
0 Votes