help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit on android - bluetooth - WIFI issues - no clock, no app. NOTHING.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2018 02:44

‎04-24-2018 02:44

I have looked forward to this watch, upgrade from Surge to Ionic - hell yeah

I have 130mbit internet, a family with 3 kids and no complaint... but this watch sucks.
I added the device on my Fitbit account, and it connected through BT, tapped the code... yes this is easy.

Then hell started.

No clocks, no apps.

I connected to my family internet, and at a glimt I could see clock faces, luckily I tapped one, and it came to the watch... wuhuuu.

Since then nothing in clock or app works, It has installed "exercise" and settings... wauw what a watch.

Now there is NO connection at all, and everything is restarted several times...(Watch, phone, router and the coffee machine is rebooted for patience)
The bluetooth is gone on my watch, there is no Ionic any more, cannot find it on Ipad or MAC.

When I go to WIFI setup, is says connected in setup, but when I try to look for clocks or Apps, it says no connection... when I read official manual it says go closer to the router... WTF, I have a small apartment and sits 3m from router. Ionic lays on top of phone.

 

I just want to be able to install apps and find a nice clock face, and then run like Forrest to the end with my tracker and music in my ears.... I have paid for this... give me my freedom before I jump...

 

Do I need to take a hammer to smash it into the phone and throw it in the small holes of the router... just to be as close as possible to the Internet...

What is this, 

I dont dare to reset to factory, what if it then will not work AT ALL!!!!

Best Answer
0 Votes
1 REPLY 1

‎04-24-2018 10:03

‎04-24-2018 10:03

Hah watch they delete this message because you used a dirty awful bad word (the S word) like they did with something similar I posted.

 

You are right, it is terrible.  After 83 days I've decided the watch just doesn't do as expected, and am going to return it.  I absolutely hate having to do that, but I am so unhappy with the vaporware (lack of O2 sensor), poor bluetooth/wifi capabilities, poor features, the OS update that actually made the UX less pleasant, and then when I come on here to complain they remove my post.

 

Done with this company.

Best Answer
0 Votes