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Device battery is not charging

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‎01-26-2020 12:35 - last edited on ‎01-27-2020 12:29 by Fitbit Moderator

‎01-26-2020 12:35 - last edited on ‎01-27-2020 12:29 by Fitbit Moderator

Have been trying to charge fitbit for last few hours with no joy.. the charging icon at the top left of the screen is going up and down but it's still showing 0% battery?

 

Moderator edit: Subject for clarity 

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‎01-27-2020 12:29 - edited ‎01-27-2020 12:30

‎01-27-2020 12:29 - edited ‎01-27-2020 12:30

Hi @Sparky77, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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