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Syncing difficulties with Ionic Adidas

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‎01-26-2020 08:04 - last edited on ‎01-27-2020 12:39 by Fitbit Moderator

‎01-26-2020 08:04 - last edited on ‎01-27-2020 12:39 by Fitbit Moderator

My ionic has not been syncing over the past couple of days.   So I reset it.  That did not work.   I deleted the app and reinstalled it.   Still didn’t work.   Now it will not let me set my ionic back up.   Just says searching.   Need some help.

 

Moderator edit: Subject for clarity 

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‎01-27-2020 12:38

‎01-27-2020 12:38

Hello @Jefe77, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you, can you please let me know which mobile device are you using with your Ionic? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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