help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2020 07:57 - last edited on ‎01-27-2020 12:28 by Fitbit Moderator

‎01-26-2020 07:57 - last edited on ‎01-27-2020 12:28 by Fitbit Moderator

It seems I suddenly have to charge my ionic daily or more. I used to easily get 5 days out of it. I am getting really frustrated  with such an expensive product not working so quickly.

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎01-27-2020 05:03

‎01-27-2020 05:03

I have this exact same issue. It all started with a software update about a week ago. 

Since then I have factory reset a couple of times, and removed all my apps on it. Restarted a few times, even updated it over Bluetooth instead of WiFi to see if that makes any difference. 

None of that has helped!

 

Let’s see if and how @Fitbit helps!

Best Answer
0 Votes

‎01-27-2020 12:27

In response to ThatKarmaThing

‎01-27-2020 12:27

Hi @Fragileice37, welcome to the Community Forums! It's nice to see you again participating here @ThatKarmaThing, welcome back.  

 

Let me share with you that the battery of our Fitbit Ionic was designed to last 5 days but this also depends on how frequently you use it’s features. That said, I recommend you guys charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, please this help article for more tips and recommendations.

 

Such article includes as restart process that will refresh the device's performance.

 

Keep me posted, I’ll be right here if you need anything else.

Best Answer
0 Votes

‎01-27-2020 12:58

In response to RicardoFitbit

‎01-27-2020 12:58

Yeah the features I bought it for are the ones they say to turn off. Kind
of defeats the purpose if I have to turn them off. I have been on this ride
with the old surge and apparently now this one. I expect to get more than a
year out of something so expensive. Between that at fitbit taking things
away features I used to have free access to and making it premium...I am
really investigating a different brand.
Best Answer