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Device counting steps when I'm not moving

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‎09-15-2019 01:36 - last edited on ‎09-16-2019 19:04 by Fitbit Moderator

‎09-15-2019 01:36 - last edited on ‎09-16-2019 19:04 by Fitbit Moderator

My ionic has counted steps all night and not counting any im moving.  From reading comments am i right and thinking there is no fix

 

Moderator edit: Subject for clarity 

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‎09-16-2019 19:04

‎09-16-2019 19:04

Hello @Cjeds, welcome to the Community Forums!

 

I appreciate the information that was shared in your post, seems odd that your Ionic is counting steps even when you're not moving. If you haven't already done so, please restart your device following the next steps and let me know how it goes.

 

  1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you have any additional questions. 

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