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Device didn't sync previous day data

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‎02-22-2020 00:53 - last edited on ‎02-23-2020 15:54 by Fitbit Moderator

‎02-22-2020 00:53 - last edited on ‎02-23-2020 15:54 by Fitbit Moderator

I was in a challenge and my Fitbit failed to sync steps. I am so disappointed.

 

Moderator edit:Subject for clarity 

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‎02-23-2020 15:53

‎02-23-2020 15:53

Hi @akhilash, welcome to the Community Forums!

 

Thanks for bringing this to my attention, I understand how disappointing this issue can be for you. If you're having syncing difficulties with your Ionic, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Let me know if you have any additional questions.

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