Device lock 😡😡

[lachie12]

My watch has been locked for nearly a week and says unlock with phone and eveytike I do this it asks me to do a new pin eveytike I do this it says changed pin failed. I have reset it 100 times and even let the battery run out how do I fix this please help 

[Rich_Laue]

Do you have Fitbit pay setup @lachie12? 

If not i would first disable the pin .

The pin failed message usually means a comunication error. Try restarting both the tracker and the phone. 

You might also need Internet access. 

[lachie12]

I try doing eveything no matter what I try it says I need to change pin it won’t work I don’t know what to do

Sent from my iPhone

[Rich_Laue]

What happens when you go through the app to change the pin @lachie12

@lachie12

@lachie12

[blair09]

did you find a solution @lachie12 i am experiencing exactly the same issue??