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Device not charging

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‎09-07-2019 23:49 - last edited on ‎09-08-2019 11:57 by Fitbit Moderator

‎09-07-2019 23:49 - last edited on ‎09-08-2019 11:57 by Fitbit Moderator

My Fitbit Iconic has been temperamental charging recently - I’ve had to move the charger in the Fitbit til it connects and the 0% comes up and it starts charging. Now it has stopped charging altogether and the screen is black and nothing happens when you plug it in. Thinking it might be the charger, I got a new charger but it’s the same. Tried restarting while on the charger, still nothing. I’ve had it a year and a half so I don’t think it’s covered by warranty. Is there anywhere to take it to be repaired? 

 

Moderator edit; Subject for clarity 

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‎09-08-2019 11:56

‎09-08-2019 11:56

Hello @Samuisal, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, thanks for troubleshooting this prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. Even though you already tried the restart process, the actual order specified on the help article is really important.

 

Let me know if you have any additional questions, I'll be here.

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‎10-14-2019 10:59

In response to RicardoFitbit

‎10-14-2019 10:59

Hi 

 

Thanks for your reply. My Fitbit is completely unresponsive. I have reviewed the help article and followed the restart process in the order specified. I have also tried cleaning it. Nothing is working and it is completely unresponsive. Please advise next steps. 

regards

sally

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‎10-15-2019 20:09

In response to Samuisal

‎10-15-2019 20:09

You're welcome @Samuisal, thanks for your reply too.

 

I'm sorry to know that your device is completely unresponsive, thanks for troubleshooting this with me. I'd like to let you know that our Support team was contacted on your behalf to further assist you with this situation. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

Let me know if you have any additional questions in the meantime you get contacted by them. 

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