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Device not charging

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‎10-13-2019 14:38 - last edited on ‎10-14-2019 12:16 by Fitbit Moderator

‎10-13-2019 14:38 - last edited on ‎10-14-2019 12:16 by Fitbit Moderator

The charger started slowly going out. I was able to keep it going by cleaning the charging sensor. eventually it just stopped charging. this garbage watch cost me a ton and the charger goes out? and FITbit wont even stand by their product and fix it? seriously?

 

Moderator edit: Subject for clarity 

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‎10-14-2019 12:16

‎10-14-2019 12:16

Hi @dposey717, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for the input that was shared in your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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