Device not counting steps

[cmiras]

My expensive Fitbit ionic stopped counting my steps correctly. I have tried changing clock faces and resetting it. Doesn’t work. Help!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @cmiras thanks for bringing this to my attention, let me help you with your Ionic step count concern. It's nice to see you again participating in our Community Forums.

Seems odd that your device is not counting steps, this is certainly not a common situation but thank you for troubleshooting your Ionic prior posting. For me to provide you with better assistance, can you please let me know if your Fitbit is not counting steps at all or if it's counting steps but not accurately? When was the first time you experienced this matter and how many times? 

Looking forward to your reply. Let me know if you have any additional questions. 

[cmiras]

Thanks for the reply. For the past three or four days it has been not counting any steps to counting maybe a few hundred. This afternoon it stopped recording any steps for a few hours then when I synced it added maybe 60 or so steps (however I did way more than that). At one point today, it recorded 5000 without any problems then stopped again. I did get a clock error message a few times in the last few days. I have changed the clock to Fitbit clocks multiple times and reset at lease a hand full.

C. Miras

Moderator edit: Removed personal information 

[RicardoFitbit]

You're welcome @cmiras it's a pleasure to continue assisting you. My apologies for the delay in responding. 

I appreciate all the details that were provided in your post, I totally understand how frustrating this can be. To better assist you, can you please let me know if you're currently using a clockface that was created by Fitbit or if you already had one and experienced the same situation? Due to the clock error message, this could be related, however, in the meantime I receive your reply I recommend you to restart your Ionic device and check our help article: How accurate are Fitbit devices?.

Keep me posted, I'll be here.