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Ionic not responding - My experience with Customer Support

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‎06-06-2019 07:27 - last edited on ‎06-07-2019 12:19 by Fitbit Moderator

‎06-06-2019 07:27 - last edited on ‎06-07-2019 12:19 by Fitbit Moderator

I'm so disgusted right now.  13 months ago I paid $249 for my Adidas Ionic.  Yesterday it died and no matter what we have tried and will not power up.

 

Customer service just advised me it is out of warranty and they do not offer repair services, even if I wanted to pay.

 

What a waste of money!

 

Moderator edit: Subject for clarity 

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‎06-07-2019 12:30 - last edited on ‎09-26-2025 04:51 by Fitbit Moderator

‎06-07-2019 12:30 - last edited on ‎09-26-2025 04:51 by Fitbit Moderator

Hello @green2mike welcome to our Community Forums, your post is appreciated.

I'm sorry to see you feel that way, I totally understand how frustrating this matter was for you. Let me share with you that Fitbit is always striving to improve our products and services, therefore, the feedback that was submitted in regards our Fitbit Ionic and the service provided by our Customer Support team is appreciated. For a better understanding of their outcome, I suggest you to check our warranty policies here. Also, if you have any additional questions about this resolution, you can contact our Support team again for more information and details. 

I'll be here if you need anything else. 

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‎06-07-2019 12:57

In response to RicardoFitbit

‎06-07-2019 12:57

I've read your response and all you've provided is that I'm out of warranty
2 weeks and I'm out of luck. Was that supposed to help?
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‎06-11-2019 14:30 - last edited on ‎09-26-2025 04:51 by Fitbit Moderator

In response to green2mike

‎06-11-2019 14:30 - last edited on ‎09-26-2025 04:51 by Fitbit Moderator

Welcome back @green2mike thanks for your reply. My apologies for the delay in responding.

Take in consideration that since our Customer Support team already provided you with some options accordingly to our warranty policies, I suggested you to get in touch with them if further assistance is required. The feedback that was provided in your post is well appreciated.

Let me know if I can do anything else for you. 

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