Hi,
I have an issue with my Ionic, purchased in March 2019. I've encountered a problem where Ionic is not syncing automatically and/or manually with the app. I get an error message saying "No device found" on the main screen and when I try to sync it manually in the device section (Sync Now) the icon spins for 2-3 seconds and then a pink icon with an exclamation mark is displayed. So far, it happened 3 times in two weeks.
The only "workaround" I have found is to remove it from the app, and reset the watch itself. This is unacceptable for a £200 device that is less than 12 months old! It's annoying because I need to re-set all the settings, WiFi and a custom watch face I use. Is this covered by warranty?
I'm using it with Huawei P30 Pro. The phone, the app and the watch itself are up to date.
I was planning to sell the Huawei Watch GT2 which I got for free when buying P30 Pro, but I am seriously considering keeping it and selling Ionic instead. Seems like there are many issue with newer devices recently and the lack of new, highly requested features (Driving mode, Smart Alarms...) is disappointing.
