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Device not responding

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‎10-12-2019 05:58 - last edited on ‎10-13-2019 13:30 by Fitbit Moderator

‎10-12-2019 05:58 - last edited on ‎10-13-2019 13:30 by Fitbit Moderator

This is my second Ionic; first one was a dud and I had it only one evening. It wouldn't charge at all (even after customer support).  So it went back and I got this one.  A few days ago I tried to charge it and thought it was charging; It wasn't.  I tried different ports, plugging into the computer, read and tried online forum troubleshooting, followed customer support troubleshooting and still nothing.  I press the left and right bottom buttons and don't get the vibration or the ionic screen; all I get is a battery sign that shows 0%.  Ugggh.  I am frustrated.  I, like others, spent $299 plus tax on this watch; I want it to work.  My sister said to go for an ionic; I wanted to get a garmin. I get an ionic and I am not happy. 

 

Moderator edit: Subject for clarity 

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‎10-13-2019 13:29

‎10-13-2019 13:29

Hi @CookieMonster2u, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention, totally understand how frustrating this matter can be for you. Your effort and patience troubleshooting this situation prior to posting with our Customer Support team are appreciated too. Since you already contacted our Support team regarding this situation, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll be happy to give you more information and details.

 

I'll be here if you need anything else. 

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‎10-16-2019 11:36 - last edited on ‎10-18-2019 18:48 by Fitbit Moderator

In response to RicardoFitbit

‎10-16-2019 11:36 - last edited on ‎10-18-2019 18:48 by Fitbit Moderator

Thanks. I contacted Fitbit via twitter and will be receiving a replacement
soon. 🙂

Carrianne 

 

Moderator edit: Removed personal information 

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‎10-18-2019 18:49

In response to CookieMonster2u

‎10-18-2019 18:49

Thanks for your update @CookieMonster2u, sorry for the delay in responding.

 

I'm really happy to know that our Support team provided you assistance with the inconvenience you experienced with your Ionic device accordingly to our warranty policies. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

See you around!  

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