help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2019 09:40 - last edited on ‎10-13-2019 13:26 by Fitbit Moderator

‎10-12-2019 09:40 - last edited on ‎10-13-2019 13:26 by Fitbit Moderator

Hello,

My Fitbit Ionic suddenly shows a black screen and doesn’t respond anymore. I plugged it into the charger but there’s now sound and the screen stays black as if It’s dead. I tried to restart the watch but nothing happens. I had some problemen since the latest update of my IPhone but I’m not dure if there’s a link. Can anyone tell me what I can do? Thanks!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎10-13-2019 13:26

‎10-13-2019 13:26

Hello @SeverineWillems, welcome to the Community Forums!

 

Thanks for the information and details that were shared in your post, your effort and patience troubleshooting this prior to posting are appreciated too, To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes