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Device not responding

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‎10-12-2019 09:40 - last edited on ‎10-13-2019 13:26 by Fitbit Moderator

‎10-12-2019 09:40 - last edited on ‎10-13-2019 13:26 by Fitbit Moderator

Hello,

My Fitbit Ionic suddenly shows a black screen and doesn’t respond anymore. I plugged it into the charger but there’s now sound and the screen stays black as if It’s dead. I tried to restart the watch but nothing happens. I had some problemen since the latest update of my IPhone but I’m not dure if there’s a link. Can anyone tell me what I can do? Thanks!

 

Moderator edit: Subject for clarity 

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‎10-13-2019 13:26 - last edited on ‎08-02-2025 05:30 by Fitbit Moderator

‎10-13-2019 13:26 - last edited on ‎08-02-2025 05:30 by Fitbit Moderator

Hello @SeverineWillems, welcome to the Community Forums!

Thanks for the information and details that were shared in your post, your effort and patience troubleshooting this prior to posting are appreciated too, To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

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