help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2019 23:44 - last edited on ‎11-01-2019 14:43 by Fitbit Moderator

‎10-31-2019 23:44 - last edited on ‎11-01-2019 14:43 by Fitbit Moderator

My ionic was working fine when I did the update, it was fine but just nit receiving notifications. Then woke up this morning and it's dead, it had plenty of battery, won't turn on or even reset or charge! Please help as I love this watch!

Thanks

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎11-01-2019 14:43

‎11-01-2019 14:43

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums, welcome back.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎11-05-2019 12:51

In response to RicardoFitbit

‎11-05-2019 12:51

Hello. No lights, it's completely dead. I've contacted support and they've sent me a new one out. Now I'm having trouble with updating it to get it working. It has been updating since yesterday, sometimes having to restart the update, sometimes having to delete it off my account and re-pair it to get it going again on the update. Gets about halfway on the update then stops. I think it's time to look for another brand, all I see is problems after problems with fitbit

Best Answer
0 Votes