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Device not tracking heart rate

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‎06-23-2020 02:35 - last edited on ‎06-24-2020 22:27 by Fitbit Moderator

‎06-23-2020 02:35 - last edited on ‎06-24-2020 22:27 by Fitbit Moderator

Hi although heart rate sensor is on,there is no green light flashing and the watch is stuck to zero pulse.I have already reset three time and the problem insists.Any ideas?

 

Moderator Edit: Clarified subject

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‎06-24-2020 22:26

‎06-24-2020 22:26

Hi @jim3012, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to try the steps that are specified on our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

I'll be here if further assistance is needed. Let me know if you have any additional questions.

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