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Ionic won't turn back on.

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‎06-23-2020 17:53

‎06-23-2020 17:53

I replaced my Android S7 phone with a S20. My Fitbit Ionic would show up as a Bluetooth device but wouldn't pair. Following Fitbit Help articles, I finally got to the point where it said I should turn off my Fitbit which I did by pressing the Back and Down button. It seemed to shut down fine.  Waiting 30 seconds , I tried turning it back on by pressing the Back button per the instructions. Does NOT work. Can't get it to come back on. Please help! 

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‎06-24-2020 22:47

‎06-24-2020 22:47

Hi @wlh4, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if the issue persists and if you have any additional questions.

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