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Device not tracking workouts

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‎10-15-2019 13:52 - last edited on ‎10-15-2019 20:35 by Fitbit Moderator

‎10-15-2019 13:52 - last edited on ‎10-15-2019 20:35 by Fitbit Moderator

Ionic cannot keep up with my workouts. It does not matter what mode I am on it says complete and everything is on 0 except the time frame. It was not always precise and it’s just worse now.

 

Moderator edit: Subject for clarity 

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‎10-16-2019 08:41 - last edited on ‎01-15-2025 08:03 by Fitbit Moderator

‎10-16-2019 08:41 - last edited on ‎01-15-2025 08:03 by Fitbit Moderator

@chavma Welcome to the Community. Thanks for the details mentioned. 

I would like you to restart your Ionic and then try tracking it using the activity mode on your watch. If your activity still shows zeroed out, please provide me with a screenshot of what you're seeing. 

- Does it show zeroed out on your Ionic?
- Is it syncing to your Dashboard? 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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