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Device not turning on

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‎01-18-2020 04:56 - last edited on ‎01-19-2020 16:37 by Fitbit Moderator

‎01-18-2020 04:56 - last edited on ‎01-19-2020 16:37 by Fitbit Moderator

I purchased my ionic 11 months ago, and last week I noticed that it was having difficulty charging. Also in the 20% battery state, heart rate monitoring was clearly wrong, and it occasionally displayed the wrong time until I synced it with the app. The watch quickly dropped to 0% battery and turned off. I cleaned the ionic and charger contacts with a toothbrush/toothpick as recommended and purchased a new charger, but the watch will not charge or turn on. Any ideas for getting it running? Thanks!

 

Moderator edit: Subject for clarity 

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‎01-19-2020 16:36

‎01-19-2020 16:36

Hi @LPV22, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, your effort troubleshooting this situation prior to posting are appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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