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Device not turning on

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‎10-31-2019 14:34 - last edited on ‎11-01-2019 15:15 by Fitbit Moderator

‎10-31-2019 14:34 - last edited on ‎11-01-2019 15:15 by Fitbit Moderator

Tried the reset which has worked for me before. It won’t even charge. How do I know if it’s dormant or dead?

 

Moderator edit: Subject for clarity 

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‎11-01-2019 15:14

‎11-01-2019 15:14

Hi @SunsetRunner, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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