help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not updating firmware version

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2020 03:58 - last edited on ‎02-12-2020 15:12 by Fitbit Moderator

‎02-08-2020 03:58 - last edited on ‎02-12-2020 15:12 by Fitbit Moderator

I've got an Ionic that is less than 12 hours old.  It won't do first time firmware update on either WIFI or Bluetooth.  It won't restart.  This thing is brand new and I can't find help with Fitbit.  The watch is going back very soon if I don't get help!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎02-12-2020 15:12

‎02-12-2020 15:12

Hi @DABrisson, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post, I totally understand how frustrating this matter can be for you. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes

‎02-19-2020 20:36

‎02-19-2020 20:36

Tuesday, Fitbit sent me another Ionic.  The firmware version(27.20.16.23) was the same as the first one.  This second one failed same as first. I think the current version is 38.something.  After over an hour of troubleshooting, a valiant effort by the on-chat technician, she attempted to send me another replacement.  I declined and requested my money back.  I had totally lost confidence in this product and couldn't afford to continue fighting with it.

Best Answer
0 Votes