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Device not working - My experience with Support

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‎12-21-2019 13:39 - last edited on ‎12-22-2019 12:47 by Fitbit Moderator

‎12-21-2019 13:39 - last edited on ‎12-22-2019 12:47 by Fitbit Moderator

Called Fitbit and followed all instructions. Nothing works. Response from Fitbit advocates: please spend another $200 and buy new device. So unreasonable. Hate this experience. 

 

Moderator edit: Subject for clarity 

Moderator edit: Word choice

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‎12-22-2019 12:50

‎12-22-2019 12:50

Hi @DURER14, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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