02-03-2020
01:27
- last edited on
02-03-2020
19:15
by
RicardoFitbit
02-03-2020
01:27
- last edited on
02-03-2020
19:15
by
RicardoFitbit
After installing latest update last night , my watch now vibrates as it scrolls through the shortcuts screen and message screens without me even wearing it, also the screen stays on which uses up the battery quicker. I have restarted it several times and shut it down, but still does it intermittently. Was there an issue with the latest update?
Moderator edit; Subject for clarity
02-03-2020 19:14
02-03-2020 19:14
Hi @Pebz, welcome to the Community Forums!
Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting too. Since the restart process didn't work, please try the following steps to perform a factory reset on your device:
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
I'll be here if you need further assistance. Keep me posted.