Device showing incorrect time

[Danimal1955]

I have never sen this issue addressed and the help desk for Fitbit isn't. When I do not wear my device, it keeps time perfectly. When I wear it, after about a day it loses time up to 20 minutes an hour. I have done everything I can think of, right now, it has lost two minutes in the last hour. 

Moderator edit: Subject for clarity 

[SilviaFitbit]

@Danimal1955 It's great to see you around. Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that your Ionic is losing time when you're wearing it. I would like you to confirm that you've chosen the correct location in your Fitbit app and that your watch syncs every time you make a change to confirm it's updating it on your Ionic too. 

Let me know how it goes. 

[da_vin_ci]

Hi Silvia,

I have noticed the same thing where suddenly the fitbit loses a couple minutes. I unfortunately caught it too late each time. But when it happens, I cannot sync my device at all. I have had to restart the device and then sync, upon which time the device corrects the time. I have set to automatic timezone in the app, which does pick up the right timezone. This losing time has happened twice in 36 hours and I lose just a few mins.

[SilviaFitbit]

@da_vin_ci Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that your Ionic is loosing time. In this case, I've shared your post with our Support team and they will continue assisting you, keep an eye on your email inbox. 

I'll be around if you need have any additional question.