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Device turns off during exercise

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‎02-12-2020 15:08 - last edited on ‎02-16-2020 10:53 by Fitbit Moderator

‎02-12-2020 15:08 - last edited on ‎02-16-2020 10:53 by Fitbit Moderator

The last two times I've run on a track, my Ionic has turned off mid run and I can't turn it back on until I set it on the charger.  Both times, the battery was well over 70 percent when it just shut down.  Very frustrating to have spent this much on a watch that won't track me on the track where I need it most.

 

Moderator edit: Subject for clarity 

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‎02-16-2020 10:52

‎02-16-2020 10:52

Hello @ChaserBD04, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared with me, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Do you experience this inconvenience with specific activities like run or with all of them? In the meantime I receive your answers, please restart your device to refresh its performance. 

 

Keep me posted and let me know if you have any additional questions.

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‎02-16-2020 16:43

In response to RicardoFitbit

‎02-16-2020 16:43

Hi Ricardo,

 

Thank you for your response.  I have only done three track workouts with my Ionic.  The first one was fine, however the second one, back in September, was a mile and a half time trial during which the watch shut off halfway through the run.  The battery level was above 60 percent.  The second time was just last Wednesday, during interval training.  Again the watch shut off midway through, and the battery was above 70 percent.  It does not do this on normal runs, only during track workouts.

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