Device turns off during exercise

[kirkleach]

Happened again today, 3.5 miles into a 10 mile run my Ionic shuts off completely. Plenty of juice in the battery. Second time in five days this has happened, and has happened a couple other time over the past couple times. Anyone have a solution? Love the device, but too many bugs,I think this is my last one.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @kirkleach, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to my attention, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to follow the below steps to perform a factory reset on your device:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if the issue persists.

[kirkleach]

I did that. It worked okay for a week. Then cut out at 9.5 miles of my 12 mile run today. I'm done. Just ordered a Garmin 245. Fitbit's technical people need to get their act together, this product is defective.

[Elijen]

It happens to me as well. My watch is 11 days old and started from

day one. They told me it wasn’t covered under the warranty because it doesn’t happen to everyone.