Device unresponsive after swim activity

[Vincetheprince]

Dear,

I went on holiday and my fitbit's battery was empty.

Load him up and he worked just fine until I went swimming with it.

Now he won't charging, he doesn't work anymore.

Has anybody any clue what to do?

It's pretty annoying

Thanks!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Vincetheprince thanks for bringing this to my attention, welcome to the Community Forums.

I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if you have any additional questions, I'll be here.

[Vincetheprince]

Dear,

The sensors of my fitbit containing drops, I probably think from the
swimming.

>From that moment it went wrong. I couldn't charge it and he doesn't work
anymore

The solutions you send from the link doesn't work for me. Just tested it.

--
Met vriendelijke groeten

Vincent

Moderator edit: Removed personal information 

[RicardoFitbit]

Your reply and update are appreciated @Vincetheprince, my sincere apologies for the delay in responding your post. 

I appreciate the details that were shared in your post, sorry for the inconvenience you went through with your device. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance with them. That said, please keep an eye to your email address associated with your Fitbit account because they'll be in touch with you pretty soon.

In the meantime they contact you, don't ask me any additional questions you may have.

[SunsetRunner]

HI Ricardo,

since I have more or less the same issue I won't start a new thread.

I'm currently in Central Asia where daytime temperature is around 40 degrees celcius

My Ionic worked perfectly well until I went n holiday and decided to go for a swim.

During the swim it kept on working only after the swim (which took some 45 minutes) it started to behave erratically and 'died'

Charging is no longer possible as the screen only shows: 0% charge.

Is there any thing I can in order to be able again to enjoy my Ionic?

As the tips you supplied in this thread doesn't work for me 😞

[RunnerMom1978]

Following, the same thing happened to me after going to a water park yesterday.  The only thing I have gotten is the blinking fitbit logo.

[lars-atx]

Same here after swimming.  didnt work for a couple days, then came back to life after being completely dead for a day or so.

then this past Tuesday, it completely died.  No Screen, no charge, nothing.  So disappointed in fitbit.

[RicardoFitbit]

Hello again, it's a pleasure to continue providing assistance, sorry for the delay in responding. Welcome to the Community Forums @lars-atx. It's nice to see you both participating again @SunsetRunner and @RunnerMom1978, welcome back.

I appreciate the details that were shared in each of your posts, sorry for the inconvenience experienced with your Ionic devices. My best advise will be to follow the steps that are specified on my previous post. Please give it a try to the troubleshooting steps from such help article and let me know how it goes. If by any chance those steps are tried with no avail, please try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Just take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here if you need further assistance. Keep me posted.

[RunnerMom1978]

Nothing has worked and it wont even start now. I can't tell if it is even charging and yes everything is clean for the charging port. I just decided to give up. This is the 4th fitbit device I've had that went bad after only a year. The quality of your devices is not what it used to be. I went ahead and purchased a Garmin. So far I am very satisfied with it. I will never go back to fitbit again.

[SunsetRunner]

an expensive lesson learned...

So disappointed in FitBit.

I decided to ditch my Ionic as it remains completely 'dead' and turn away from FitBit alltogether.

Moved to the Garmin camp and got myself a nice Fenix instead.

[Vincetheprince]

Dear,

I think also to buy something else.

My fitbit went in a second dead, for that money it isn’t normal.
--
Met vriendelijke groeten
Vincent

Moderator edit: Removed personal information 

[RicardoFitbit]

Thanks for your replies and updates @RunnerMom1978 @SunsetRunner and @Vincetheprince, my apologies for the delay in responding.

Thanks for taking the time to share your thoughts and personal experience here in the Community Forums. Please keep in mind that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's submitted here in the forums is really appreciated and helpful for us.

Don't hesitate to contact me back if you have any additional questions or require further assistance, I'll be here.