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Difficulties syncing device and help site is in French language

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‎02-17-2020 16:24 - last edited on ‎02-18-2020 11:22 by Fitbit Moderator

‎02-17-2020 16:24 - last edited on ‎02-18-2020 11:22 by Fitbit Moderator

I’ve been trying to sinc for days.  I can’t access help articles because they’re in French for some reason—everything else is in English—and every attempt to contact customer support fails.  This started after the software update.  Can anyone out there tell me how to fix this?

 

Moderator edit: Subject for clarity 

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‎02-18-2020 11:19

‎02-18-2020 11:19

Hello @DrSusanD, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. The help articles are shown in French language because your location on Fitbit.com website is in a French-speaking country, therefore, please change the country by going to the bottom of the page and tapping on the little flag that's on the bottom-left corner

 

Keep me posted, I'll be around if you need anything else.

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