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Fitbit Ionic won't stop restarting

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‎02-17-2020 21:03

‎02-17-2020 21:03

Starting a few days ago my Ionic died within a day after a full charge. I plugged it in over night and confirmed it had 100% charge and the next day the same thing happened again. Then yesterday when i plugged it in it started restarting every few seconds (shows the logo then goes black, then logo, then repeats) and never got past this point. Now it won't do anything else.

I have tried a factory reset, restarting, etc. and no luck. When i messaged with chat support they basically say thats all the troubleshoot steps and i need to buy a new device. The agent even said that this stuff happens a lot and can be due to issues with he materials or even the firmware update (since that what there restarting indicates).

 

Thats all the troubleshooting steps? Really? From looking at other forum posts it looks like this is a common issue and Fitbit is aware of it. PLEASE help.

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‎02-18-2020 11:00

‎02-18-2020 11:00

Hi @GMobile, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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