I don't even know where to begin.
I bought this Ionic from Fitbit in late November. In early December I was having syncing issues. I reached out to support that had me restart, reload, turn blue tooth on/off, probably 10 times prior to it starting to sync again. The following week it stopped syncing again. Reached out again, had to go through the same process multiple times. I have a log on how many times in December and January I reached out and it's over 10 times. At one point they admitted there was a known issue and to be patient.
I called customer support last night to request my money back. Their response was I am 2 weeks over the 45 days to request a return. OMG. I told them I have been in constant contact with you since the beginning. It's not like I am reaching out to 2 months later out of the blue stating it doesn't work.
I am beyond disappointed at them failing me. I have a product that doesn't work and their response is Oh Well. It's not our policy to accept returns (even though we knew something was wrong with it from the get go)
I put my faith in you this would be able to have a resolution and in the end, I'm the one out a product and my money.
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