Won't sync - absolutely no support or recourse

[UPSETLAURA]

I don't even know where to begin. 

I bought this Ionic from Fitbit in late November.  In early December I was having syncing issues.  I reached out to support that had me restart, reload, turn blue tooth on/off, probably 10 times prior to it starting to sync again.  The following week it stopped syncing again.  Reached out again, had to go through the same process multiple times.  I have a log on how many times in December and January I reached out and it's over 10 times. At one point they admitted there was a known issue and to be patient.  

I called customer support last night to request my money back.  Their response was I am 2 weeks over the 45 days to request a return.  OMG.  I told them I have been in constant contact with you since the beginning.  It's not like I am reaching out to 2 months later out of the blue stating it doesn't work.

I am beyond disappointed at them failing me.  I have a product that doesn't work and their response is Oh Well.  It's not our policy to accept returns (even though we knew something was wrong with it from the get go) 

I put my faith in you this would be able to have a resolution and in the end, I'm the one out a product and my money.

[Rich_Laue]

Hello @UPSETLAURA when asking about a Fitbit sync issue, we really need to know what type of device is used to sync through? 

[UPSETLAURA]

An iPhone

Sent from my iPhone

[Rich_Laue]

Sorry, I'm on android, would you like to edit your title, or would you like me to move the post to the iOS board. 

I can point to the help doc