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Difficulties updating Ionic

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‎11-06-2018 06:59 - last edited on ‎11-07-2018 15:01 by Fitbit Moderator

‎11-06-2018 06:59 - last edited on ‎11-07-2018 15:01 by Fitbit Moderator

When the new update OS2.2 came out my ionic had trouble updating both via Bluetooth and wifi. I tried shutting down and retrying. I deleted it off Bluetooth and even from my phone and tried to pair to my lap top which it wouldn’t do for some reason. I deleted the app from phone and then readded it and paired my phone back up. 1) there was no longer an update showing and I never did get it to update to OS2.2 (2) on the ionic watch I press to go into exercises and nothing happens. Is there a fix to this ?  I also had a shut down in setting on the watch and that seems to be gone

 

any help be great!!

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-06-2018 10:27

‎11-06-2018 10:27

Try setting the Ionic up as a replacement device. I assume it is connected back on your Fitbit acciunt

 

BTW: Removing a tracker from a Fitbit account usually adds problems, not fixes. 

Best Answer

‎11-07-2018 15:00

In response to Rich_Laue

‎11-07-2018 15:00

Hi @Rich_Laue @Sher92, it's great to see you in the Fitbit Community.

 

@Sher92 If you find any trouble when setting up your Fitbit Ionic as a replacement device, please follow our troubleshooting steps to resolve set up issues.

 

Additionally, you can visit this article to resolve difficulties updating the firmware to the most recent version.

 

Hope this helps. Please keep us updated.

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