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Tack Fitbit order

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‎11-06-2018 14:29 - last edited on ‎11-07-2018 12:57 by Moderator Alum

‎11-06-2018 14:29 - last edited on ‎11-07-2018 12:57 by Moderator Alum

hi I've been told that I'm entitled to a upgrade to fitbit icon as my fit bit blaze has stoped working I've been waiting on the tracking number seems to be taking ages can any one advise on this

 

 

Moderator edit: subject updated for clarity 

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‎11-07-2018 13:05

‎11-07-2018 13:05

Hello @SunsetRunner, it's good to see you visiting the forums for the first time. 

 

Thank you for the details you provided regarding the Blaze and the upgrade. As @WendyB mentioned, this would need to be consulted with the Customer Support team.

 

I sent your information to for further assistance, but I've been informed that you already have a case created with them; they'll be able to inform you on the status of your order. 

 

Keep us posted. 

Davide | Italian and English Community Moderator, Fitbit


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View best answer in original post

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‎11-06-2018 20:42

‎11-06-2018 20:42

Welcome to the forums!

 

You wont get an answer here.

You need to contact support or check your tracking number

 

Hope to see you around the forums! Join in on the discussions forums!

 

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎11-07-2018 13:05

‎11-07-2018 13:05

Hello @SunsetRunner, it's good to see you visiting the forums for the first time. 

 

Thank you for the details you provided regarding the Blaze and the upgrade. As @WendyB mentioned, this would need to be consulted with the Customer Support team.

 

I sent your information to for further assistance, but I've been informed that you already have a case created with them; they'll be able to inform you on the status of your order. 

 

Keep us posted. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
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‎11-07-2018 14:40

In response to WendyB

‎11-07-2018 14:40

👍😂👊 okay
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‎11-07-2018 14:41

In response to DavideFitbit

‎11-07-2018 14:41

thanks for your help very much appreciated
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‎11-07-2018 15:15

In response to SunsetRunner

‎11-07-2018 15:15

You're welcome @SunsetRunner. Smiley Happy

 

 

Davide | Italian and English Community Moderator, Fitbit


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