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Ionic will not sync to iPhone app automatically

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‎11-06-2018 09:07

‎11-06-2018 09:07

My ionic will sync if I open the iPhone app but I sometimes need to reset my ionic for the app to find it. It used to automatically sync but now I have quite a few days with no data because I did not open the app. 

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‎11-06-2018 10:23

‎11-06-2018 10:23

Let's tap on the ionic icon to get to the ionic settings, scroll up and enable all day sync. 

I'm not sure if iOS has a setting for always connected, if it does, you might want to enable if sync problems continue.

 

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‎11-07-2018 15:47 - last edited on ‎11-13-2025 07:45 by Fitbit Moderator

‎11-07-2018 15:47 - last edited on ‎11-13-2025 07:45 by Fitbit Moderator

@Lizmarvan  Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with Ionic not syncing automatically.

Please try what @Rich_Laue suggested and check if All Day Sync is enabled on the Fitbit app.

If you continue to have trouble while syncing, please try these syncing troubleshooting steps. This should help you out.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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