Tack Fitbit order

[SunsetRunner]

hi I've been told that I'm entitled to a upgrade to fitbit icon as my fit bit blaze has stoped working I've been waiting on the tracking number seems to be taking ages can any one advise on this

Moderator edit: subject updated for clarity 

[WendyB]

Welcome to the forums!

You wont get an answer here.

You need to contact support or check your tracking number

Hope to see you around the forums! Join in on the discussions forums!

[DavideFitbit · Accepted solution]

Hello @SunsetRunner, it's good to see you visiting the forums for the first time. 

Thank you for the details you provided regarding the Blaze and the upgrade. As @WendyB mentioned, this would need to be consulted with the Customer Support team.

I sent your information to for further assistance, but I've been informed that you already have a case created with them; they'll be able to inform you on the status of your order. 

Keep us posted. 

[SunsetRunner]

👍😂👊 okay

[SunsetRunner]

thanks for your help very much appreciated

[DavideFitbit]

You're welcome @SunsetRunner.