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Disappointed device

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‎07-13-2019 20:32

‎07-13-2019 20:32

Hi,

 

My ticket# 31166099 was raised on Monday, but no response at all.  My Ionic stopped syncing sleep record 10 days ago.  I tried updated and unpairing but still not working.  Then I reset the watch, and App asked me to update the watch.  But it stuck then screen just off(charging cable was attached), and it never on anymore.

 

My girlfriend’s Versa was dead once after 10 month of purchasing(can’t be on and paired), but we got a replacement in the end.

 

I like the watch, but it’s too frail...

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‎07-15-2019 04:53

‎07-15-2019 04:53

A warm welcome to the Community @Andy0223. Thanks for the details mentioned. Sorry for the delayed reply. 

 

I appreciate that you shared the ticket number that you have with Support. I've shared your feedback with them and they will reply to you as soon as possible. Remember that the options they will provide are based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-15-2019 04:53

‎07-15-2019 04:53

A warm welcome to the Community @Andy0223. Thanks for the details mentioned. Sorry for the delayed reply. 

 

I appreciate that you shared the ticket number that you have with Support. I've shared your feedback with them and they will reply to you as soon as possible. Remember that the options they will provide are based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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