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Fitbit Ionic screen has lines and pulsing

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‎07-13-2019 18:58

‎07-13-2019 18:58

So, this is my second Ionic first one just died so I stupidly bought another one because I loved it! Bought it in September so less then a year I start to get a line down the center. So, I do a factor reset, then a couple times I tried to restart it and now it is worse multiple lines and screen is glitching/pulsing and it's dimming! Bought it at Best buy tried to return it with receipt but they don't cover the warranty for fitbit's anymore! 

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‎07-15-2019 04:45 - edited ‎07-15-2019 04:47

‎07-15-2019 04:45 - edited ‎07-15-2019 04:47

Welcome to the Community @Carolann356. Thanks for the troubleshooting tried. Sorry for the delayed response. 

 

Fitbit appreciates your loyalty and the time you took to return it to Best Buy. I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will provide you with options based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

 

 

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‎07-15-2019 05:19

‎07-15-2019 05:19

Thanks for sharing your issue.  I have had my Ionic for less than 4 months and it started doing the same thing about 2 days ago.  I did a factory reset multiple times with no success.  I love the watch but hesitate to purchase another one.  I bought mine at Best Buy as well.  Please continue to provide updates on your issue so hopefully others can benefit from your experience.

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