help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Disappointed in Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2019 10:36

‎03-09-2019 10:36

I am really disappointed in Fitbit.  My ionic stopped working while still under warranty. The best FItbit could offer under the warranty was a credit of $150 (on a $249 ionic) or to replace it with a crappy orange colored one.  I suspect that this is the color that did not sell.  Really, you couldn't replace it with the color that I chose when I bought the Ionic???  Nothing like 50% on your warranties.  

-a very disappointed former loyal fitbit user.

Best Answer
0 Votes
2 REPLIES 2

‎03-09-2019 14:27

‎03-09-2019 14:27

I don't understand. You posted an hour later in this thread that you just got a replacement in the mail. What did you get? What did you have to start with? I don't even see an Orange Ionic in the store anymore. I have never heard of Fitbit refusing to replace a tracker under warranty with the same tracker when it is still in production.

Best Answer
0 Votes

‎03-09-2019 18:56

In response to SunsetRunner

‎03-09-2019 18:56

Are you calling me a liar?

Best Answer
0 Votes