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Discharged Ionic not getting charged

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‎01-29-2020 17:35 - last edited on ‎01-30-2020 09:32 by Fitbit Moderator

‎01-29-2020 17:35 - last edited on ‎01-30-2020 09:32 by Fitbit Moderator

Yesterday mine ionic got discharged completely. Since last night i am trying to charge it but there are no sign of it getting charged and it is not getting started.

 

It just 2 weeks back i have started using it.

 

Moderator edit: Updated subject for clarity 

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‎01-30-2020 09:36

‎01-30-2020 09:36

@raviladha Welcome to the Community. Thanks for the details mentioned and the tips tried. 

 

I would like you to try the procedure mentioned in this article: Why isn't my Fitbit device's battery charging? 

 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-30-2020 15:44

‎01-30-2020 15:44

Hi Silvia,

 

Day before yesterday i had tried the steps you had suggested in your support email. The situation is as it is. Fitbit ionic is dead and no reaction after trying for two hours.

 

Suggest another way please.

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‎01-31-2020 12:30

In response to raviladha

‎01-31-2020 12:30

@raviladha Thanks for getting back. I appreciate that you confirmed that you've previously tried the troubleshooting posted above. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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