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Discrepancies with Run exercise

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‎12-23-2019 08:20 - last edited on ‎12-24-2019 13:55 by Fitbit Moderator

‎12-23-2019 08:20 - last edited on ‎12-24-2019 13:55 by Fitbit Moderator

My last two runs measured the overall distance correct but then the detail per mile/lap were wrong distorting my average pace. Anyone else experiencing this?

 

Moderator edit: Subject for clarity

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‎12-24-2019 13:55 - last edited on ‎08-16-2025 12:29 by Fitbit Moderator

‎12-24-2019 13:55 - last edited on ‎08-16-2025 12:29 by Fitbit Moderator

Hello @JimRyan, welcome to the Community Forums.

Thanks for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Can you please provide more information and details about the issue you're experiencing? If possible, please send me a screenshot of the discrepancies you're experiencing. Also, if you haven't already done so, please check the information that's specified on our help article: How do I track my workouts with my Fitbit device?

I'll be around.  

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‎12-25-2019 06:54

In response to RicardoFitbit

‎12-25-2019 06:54

Sent from my iPhone
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‎12-29-2019 17:53 - last edited on ‎08-16-2025 12:29 by Fitbit Moderator

In response to JimRyan

‎12-29-2019 17:53 - last edited on ‎08-16-2025 12:29 by Fitbit Moderator

Thanks for your reply @JimRyan, sorry for the delayed reply.

Unfortunately, your post was blank. It seems that the screenshot that was requested wan't attached correctly. That said, can you please try again so we can move forward with this?

Looking forward to your reply.  

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