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Display corrupted after glitch

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‎08-04-2019 00:49 - last edited on ‎08-05-2019 18:02 by Fitbit Moderator

‎08-04-2019 00:49 - last edited on ‎08-05-2019 18:02 by Fitbit Moderator

Screen Started glitching yesterday and now all i get is a white line.

Had this for less than 10 months. Can i get this repaired? 

 

Moderator edit: Subject for clarity 

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‎08-05-2019 18:01

‎08-05-2019 18:01

Hello @HewittRJ welcome to the Community Forums, let me give you a hand with your Ionic.

 

Certainly, this is not the way we designed our Fitbit Ionic display to perform. If you haven't already done so, I recommend you to try our restart process following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted, I'll be around if you need anything else.

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