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‎06-25-2020 05:27 - last edited on ‎06-25-2020 15:54 by Fitbit Moderator

‎06-25-2020 05:27 - last edited on ‎06-25-2020 15:54 by Fitbit Moderator

I purchased a Fitbit Icon in Dec 2018. Keep in mind the Nation has been restricted since March. So we really haven’t had full use of it. Gyms are closed and parks were closed.

 

Well I got the black screen today. I chatted with FB, the person kept giving me automated responses (cut and paste). It was very disappointing. I even called in I was told This was a “common issue”. And sorry you paid $250 for a watch, we only cover it for 12 months. You are out of warranty. #Theend

oh by the way we can email you a 25% off but you can’t use it on every watch. 

I have had Fitbits since 2015. I upgrade Dec every even year! I have an Apple Watch and I still CHOOSE to use my Fitbit. I think I will reconsider my misplaced loyalty. I am disappointed and dissatisfied with customer service. I would have sent it in to get it fixed if that was an option. I love my Fitbit watch, But Customer appreciation and Great customer service is lacking. Only troubleshooting for a black screen is a reset. Turn it off and turn it back on.

 

REALLY? For a $250 watch. That is my only option??? I am so disappointed! I was one of the ones who sung the FITBIT praise song for 5 years already. But now I understand all the bad reviews On bad experiences as I am on the receiving end of it. 

Moderator Edit: Clarified subject

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‎06-25-2020 15:38

‎06-25-2020 15:38

Hi @Msyml08, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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