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Feedback about Ionic - My experience

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‎06-25-2020 14:34 - last edited on ‎06-25-2020 16:21 by Fitbit Moderator

‎06-25-2020 14:34 - last edited on ‎06-25-2020 16:21 by Fitbit Moderator

Got a fitbit ionic as a birthday gift.... stop charging 5 days ago.... and when i called customer service..... i did everything they told me to do and my fitbit stil not working! So the best thing they could tell was.... we will send you a 25% discount code for you to get a new firbit bc we can not fix the one you have and we don't know why stopped  working.... so thanks but no thanks!!

 

Moderator Edit: Clarified subject

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‎06-25-2020 16:21

‎06-25-2020 16:21

Hi @Jrovai, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, thanks for your feedback.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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