Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overh...
I lost the clip that holds the end of excess strap for the Ionic in place. Does anyone know if can you just get a replacement clip?
I saw that my fitbit doesn't sync properly so I decided to turn it off. When I did so it showed the Logo then it turned black. After that I couldn't turn it back on again. I tried pressing the big button on the left and the ones on the right and even...
My Ionic has not given me a sleep score since the update roughly a month ago. I have restarted the device multiple times. No change. Please advise. Moderator Edit: Clarified subject
Active minutes are not working properly in Fitbit (watch). Till today morning it worked properly but after that its not working.plz help
hi!so my Ionic died, and when i went to charge it as usual, nothing happened..? normally the screen turns back on right away but this time, nothing. any tips?thank you
I have tried charging my Ionic with two different cords and neither is working. In addition, the Ionic is hot to the touch. Moderator Edit: Clarified subject
Having trouble changing my clock face on my Ionic. When I go to change the clock face and click on the one I want and it tries to go to it to install it just spins and can't go to the page. Moderator Edit: Clarified subject
I have tried everything to get my Ionic to find Wifi, Sync, etc. Sends code but screen goes blank. Just deleted the Fitbit App and shut down watch. Headed out to buy a Garmin! See YA! Moderator Edit: Clarified subject
Ionic stopped working this past Saturday after sync. Tried rebooting several times and now getting red X( data not cleared, sync and try again). Is there any other methods besides the ones listed already? Moderator Edit: Clarified subject
My battery died and now it won’t charge 13 months old Moderator Edit: Clarified subject
For those of you suffering from a device that wont turn on, leave it to charge for a while and see if it feels warm. If so check the sensors on the back. Mine randomly died on me last week and I left it connected to the charger in the hope I may b...
Ionic arrived in the mail and after over 2 hours of charging and looking up how to even get this thing to turn on I quit. For $300 I shouldn't have to work this hard and I want my money back Moderator Edit: Clarified subject
Got a fitbit ionic as a birthday gift.... stop charging 5 days ago.... and when i called customer service..... i did everything they told me to do and my fitbit stil not working! So the best thing they could tell was.... we will send you a 25% discou...
I purchased a Fitbit Icon in Dec 2018. Keep in mind the Nation has been restricted since March. So we really haven’t had full use of it. Gyms are closed and parks were closed. Well I got the black screen today. I chatted with FB, the person kept gi...
Good morning,I have a problem with unlocking a payment card, option: unsuspend card - did not work. I wrote to Revolut but on their part everything is ok (the card was blocked for several minutes because I had to manually agree to the payment). I am ...
Hi, I`m based in the UK. I was advised by support to return my dead Ionic for replacement. It was delivered to the Birmingham Fitbit Office this morning. Anyone got any idea how long it`ll take(roughly) for me to recieve my replacement? TIA Womble ...
Since I upgraded the firmware 70.8 I have experienced problems whereby halfway through an elliptical exercise, the start calibration kicks in and stops the exercise (or it appears to stop the exercise from the watch display). However, it does registe...
This afternoon my clock face suddenly disappeared and was first replaced by an error measage and then by a generic clock face. I tried to reinstall. The red line goes all the way across but the fitbit remains on the generic clock face. I downloaded a...
My FitBit stopped tracking all metrics - steps, heart rate, sleep. I've reset it multiple times and even unlinked and relinked it, with no success. I read in another forum that someone changed the clock face and that worked, so I tried that as well, ...
My replacement Ionic has now died after 20 months. What is the documented lifespan as this is not proving to be a value for money product. I left it charging overnight and it was red hot this morning..unable to touch until it cooled down and it will ...
My fitbit started overheating on my wrist and when I removed it the Ionic had lost all charge. I have plugged it into the charger and I am getting a blinking red light below the charge port. Any suggestions? I purchased this fitbit less than 1 mont...
Ionic won't charge
I have Fitbit Ionic. After reading few posts, it looks like some people have similar problems but mine is little bit different. .All I see is the logo instead of black screen. So I did the 3 button reset but than it says "Data not cleared. Sy...
Hi, I wonder if you can help please. I've had my Ionic for about 6 weeks now and this morning it seems to be stuck in a boot loop and i have 5 blue/green lines running down the screen and despite trying a restart and then a factory reset (which didn'...
I did the most recent update and the fitbit started randomly vibrating and showing a black screen. The fitbit stopped working completely. It has a black screen and does not respond. I have left it on the charger for 24 hours. I paid $250 and it ha...
My Ionic will not turn on or appear to charge. I have called support and followed the steps to resolve the problem. Basically hold all three buttons in for 10 or so seconds. This happened after about 14 months. The watch is now a brick. Fitbit' solu...
I replaced my Android S7 phone with a S20. My Fitbit Ionic would show up as a Bluetooth device but wouldn't pair. Following Fitbit Help articles, I finally got to the point where it said I should turn off my Fitbit which I did by pressing the Back an...
Hi although heart rate sensor is on,there is no green light flashing and the watch is stuck to zero pulse.I have already reset three time and the problem insists.Any ideas? Moderator Edit: Clarified subject
I updated my ionic with the last version and now doesn't show numbers or letters on screen. I tried resetting it but didn't work. Moderator Edit: Clarified subject
Hey I bought 2 years ago a Fitbit Ionic and evrything worked fine till today.My heart rate sensor is not working correctly.I tried to restart my watch and still not working.I turned the heart rate sensor off and after 10 min i turned it on and still ...
I’ve historically used a tracker like the flex and more recently the Alta to sleep with and a watch like the Ionic to wear during day and workout in. I recently bought an Inspire HR to replace my aging Alta, but have not been able to simultaneously c...
Just updated the app via the Play store, and now it says I have to have this widget active to allow things to sync in the background? Now I have this Fitbit symbol on my status bar all the time? Why oh why? Everything was syncing just fine on my ...
hello, Since the newest update my heart rate and sleep doesn't work? I have tried to reset my fitbit with no luck. I don't even see the lights come on in the back of my watch. What could be wrong? Laurie Stoumile
I am not able to download clock faces on my ionic. When I go into one the ‘select’ is grayed out- and it tells me I need to update. But my device IS updated. help! Moderator Edit: Clarified subject
My ionic died and won’t recharge. Moderator Edit: Clarified subject
Hi, I am noticing my ionic watch is acting weird the last few days since I updated it. Not sure if they are related. First of all, I set the setting for the watch to turn on manually and on dim. The last 2 days it turned on automatically and on highe...
Hi, my Fitbit Ionic just yday stopped tracking my steps (remaining on zero) and won't wake when I move my arm (it is set to wake with motion). It is linked to an IPhone and everything has been updated to be current (firmware for Fitbit and OS for IP...
I don’t know what problem but this ionic doesn’t track my steps and always it’s number is a low to my alright steps and I don’t know wycan i do to make it good please helpppp me important
My Blaze ceased to function properly after just a few months after the 2-year warranty (heart rate died, and now steps faulty). Same happened with my previous Charge HR. But fortunately, or so I thought, Fitbit offered a 25% discount to buy a replace...
My iconic burnt out nearly causing a fire. Now obviously it won’t charge. Had it just over 12 months but can’t find my receipt what can I do?
