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Ionic not charging

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‎06-26-2020 14:21 - last edited on ‎06-27-2020 09:48 by Fitbit Moderator

‎06-26-2020 14:21 - last edited on ‎06-27-2020 09:48 by Fitbit Moderator

I had charging problem a few weeks ago  which cleared up but 3 days ago watch went dead again that was after I had downloaded latest soft ware please can you help as I need my watch  very disappointed with watch the last 2 months have had it for nearly 2 years

 

Moderator Edit: Clarified subject

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‎06-27-2020 09:48

‎06-27-2020 09:48

Hi @Larsson7, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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