Clock faces have stopped working.

[RobBanks]

This afternoon my clock face suddenly disappeared and was first replaced by an error measage and then by a generic clock face. I tried to reinstall. The red line goes all the way across but the fitbit remains on the generic clock face. I downloaded a different clock face and the same thing happened when I tried to install it.

[RicardoFitbit]

Hi @RobBanks, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please specify if the clock face under discussion is a Fitbit original clock face or a third-party one? In the meantime I receive your answers, I recommend you to restart your Ionic and then check the information that's specified on: How do I change the clock face on my Fitbit device?

Looking forward to your reply. 

[RobBanks]

3rd party clockfaces.


Sent from my Verizon, Samsung Galaxy smartphone

[RicardoFitbit]

Thanks for your reply @RobBanks.

I appreciate the information that was shared with me. Since the issue you're experiencing is with third-party clock faces, I recommend you to contact the developer directly (which is specified in the clock face details) to receive further assistance directly with them and report this problem. If you experience the same issue with a Fitbit clock face, please do not hesitate to contact me back to further investigate.

Let me know if you have any additional questions.