Not receiving Sleep Scores

[eandre]

My Ionic has not given me a sleep score since the update roughly a month ago.  I have restarted the device multiple times.  No change.  Please advise.  

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @eandre, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[eandre]

They walked me through a factory reset.  unfortunately, the heart rate is still erratic.  In addition, the watch has now started resetting itself often.  I just lost a whole workout.  All of these problems started immediately after the update.