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How do I request a refund?

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‎06-25-2020 14:12 - last edited on ‎06-25-2020 16:34 by Fitbit Moderator

‎06-25-2020 14:12 - last edited on ‎06-25-2020 16:34 by Fitbit Moderator

Ionic arrived in the mail and after over 2 hours of charging and looking up how to even get this thing to turn on I quit.  For $300 I shouldn't have to work this hard and I want my money back

 

Moderator Edit: Clarified subject

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‎06-25-2020 14:14

‎06-25-2020 14:14

And yes, I've tried every button combination and the problem is the screen never turns on so any advice given online is pointless 

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‎06-25-2020 16:42

‎06-25-2020 16:42

@7ranquil A warm welcome to the Community. Thanks for taking the time to share what you're experiencing with Ionic. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

 

As a side note, you may want to check the Fitbit Warranty here. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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