help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device won't turn on - Water damage

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2020 13:07 - last edited on ‎06-25-2020 16:18 by Fitbit Moderator

‎06-25-2020 13:07 - last edited on ‎06-25-2020 16:18 by Fitbit Moderator

For those of you suffering from a device that wont turn on, leave it to charge for a while and see if it feels warm.  If so check the sensors on the back.

 

Mine randomly died on me last week and I left it connected to the charger in the hope I may be able to bring it back to life.  It's still dead but the body was warm to the touch and there's lots of condensation inside where the sensors are.

 

Looks like some devices may not be as water resistant as they should be!  

 

Hopefully of use to somebody.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-25-2020 16:17

‎06-25-2020 16:17

Hi @Stav_98, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Fitbit Ionic is in fact swim-proof up to 50m, therefore, since you're experiencing an issue with it, please keep in touch with our Customer Support team because they informed me that assistance is being provided by them already.

 

I'll be here if you need anything else. 

Best Answer

‎06-25-2020 16:49 - edited ‎06-25-2020 16:55

‎06-25-2020 16:49 - edited ‎06-25-2020 16:55

Hi @Stav_98,

I've posted several clarifications on the WR50 (Water Resistant certification of these devices). Not sure if those posts are still on the site over the last few weeks. Posts sometimes "mysteriously disappear".😉

 

To summarize Fitbit are obliged to stick by their claim these devices (Ionic, Versa etc) are swim proof)

At best these devices are ok for light swimming. But how do you quantify that? I will argue with anyone that doing laps of a pool, ocean swimming, or body and board surfing is not really light swimming - what many of these devices are subjected to.

 

A poster on this site reached into 3 feet of water. That was the end of his Ionic! 😮

 

Unfortunately WR50 isn't enough. However if these were certified to the WR100 rating that many non-diving watches are, then very few Ionic/Versa devices would flood.

I won't swim in my Ionic. I also had a Versa die after a swim. Fitbit replaced that even though I no longer had the purchase receipt. I was happy with their response. But I'm not expecting the same result if my Ionic were to flood.

 

More info here...

https://en.wikipedia.org/wiki/Water_Resistant_mark

 

These devices should have been manufactured to WR100 specifications.

 

Best Answer